Information
Payment
The checkout is either via PayPal where you have the option of paying for your order using a credit / debit card, or a PayPal account. Payment security is of the highest standard, and all purchases are covered by PayPal Buyer Protection against damage or loss.
Shipping - UPDATE: September 2024
I am only posting orders to customers within the UK.
Original prints are posted by Royal Mail First Class 'Signed For' or by Special Delivery
Cards are posted by Royal Mail 2nd Class, there will be a shipping charge of not more than £2.40 for orders up to £30
FREE SHIPPING for orders over £30
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Orders are usually dispatched within 5 working days and you will receive an email to let you know your order is on its way.
Post and packing costs are FREE on orders over £30 to UK customers
Orders below will be charged for postage up to a maximum of £2.50
Cards are sent by Royal Mail second class post.
Prints are sent by Royal Mail first class 'Signed For' post.
Packing
Prints are packed flat between sturdy cardboard.
Cards are individually wrapped in clear bags and packed in a card backed envelope or package.
Card packs are tied with rafia and packed in a card backed envelope or package
I re-use packing materials wherever possible
Returns and refunds
If there is a problem with your order (missing or damaged package, etc.) please contact me as soon as possible and I will deal with the situation as quickly as possible, either by issuing a refund or a replacement.
If you wish to return the goods within 28 days of receiving the order, a full refund will be issued, but you will need to pay the return postal costs. The return address is:
Courtyard House, Church Street, Withersfield, Suffolk CB9 7SG, UK
Trade orders
I welcome trade orders for my cards, if you would like more details please contact me via the 'contact me' tab at the top of this page.
Privacy policy
You can read about how I handle customer data here
Copyright
All of my designs are my own original work and are protected by international copyright law ©Celia Hart. My work cannot be reproduced, resold or licensed under any circumstances without my permission in writing.